We have professional sales team. All staff can write, read and speak English very well. We could reply you the inquiry or question at any time by email, WhatsApp or cell phone, even at night or on weekend.
We can choose different parts according to different condition of the underground mining or requirement from our customers, we will make the best proposal with reasonable price.
We provide the clients a twelve-month-period(1 year) or 2000-hours warranty for any machine purchased from us. During the warranty period, in case the defect of material or workmanship has occurred with spare parts in normal operation, the defective part will be repaired or replaced free of charge as compensation, at our discretion.
We could supply our clients with genuine spare parts with the highest quality, exact fitness and appropriate function. With our global distributor network, you are guaranteed with fast delivery and services. Wherever you are, please submit your spare parts request to us and list product name, model, equipment serial number, description of required parts. We guarantee that your request will be handled quickly and appropriately.
Also we supply good after-sale service. When the equipment is shipped, we supply the operational manual and parts manual. If the customer has question after receiving the equipment, we could supply on-line services or training. Even if customer could not solve the problem, we could also send our engineer to the customer’s country to help.